Terms of Service

By accessing or using the De Leville Digital Soul platform ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Platform.

These Terms apply to all visitors, soul owners, and brand partners. De Leville Atelier ("De Leville", "we", "us") reserves the right to modify these Terms at any time. Continued use after changes constitutes acceptance.

A Digital Soul is a non-fungible token (NFT) on the Polygon blockchain, permanently bonded to a physical De Leville piece. Each Digital Soul:

• Represents a unique, verifiable record of provenance and ownership history.
• Accumulates loyalty points through verified experiences and interactions.
• Progresses through loyalty tiers: Initiate → Silver Patron → Gold Patron → Maison Insider → Atelier Elite → Founding Soul.
• Can be transferred to a new owner, with full provenance history preserved.

Claiming a Digital Soul creates a binding link between your email address and the NFT. You are responsible for maintaining access to that email address.

When you own a Digital Soul NFT, you own the token on the Polygon blockchain. This ownership:

• Grants you access to the loyalty programme benefits associated with that token.
• Does not grant intellectual property rights to De Leville's brand, designs, or artwork beyond personal, non-commercial display.
• Does not constitute ownership of the underlying physical piece, unless purchased directly from De Leville.

We do not guarantee the value of Digital Soul NFTs. NFT markets are volatile. Secondary market activity is not endorsed or controlled by De Leville.

Loyalty points and tier status are governed by the following rules:

• Points are awarded at De Leville's discretion for verified experiences, purchases, check-ins, referrals, and other qualifying activities.
• Tier benefits are subject to change with 30 days' notice.
• Points have no cash value and cannot be transferred between accounts.
• We reserve the right to suspend or terminate loyalty programme access for fraudulent activity, including fake check-ins, manipulated experience data, or system abuse.
• Points expire if your Digital Soul is inactive for 24 consecutive months.

Loyalty events and provenance records written to the Polygon blockchain are permanent and immutable. By using check-in and experience logging features, you consent to your loyalty activity being recorded on a public blockchain. This data is pseudonymous (linked to a token ID, not your name).

De Leville cannot delete, modify, or reverse on-chain records. Exercise care before confirming any blockchain transaction.

You agree not to:

• Attempt to manipulate loyalty points, tier status, or experience records through unauthorised means.
• Access or attempt to access accounts, souls, or data belonging to other users.
• Use the Platform for any unlawful purpose, including money laundering or sanctions evasion.
• Reverse-engineer, scrape, or interfere with the Platform's technical infrastructure.
• Submit false, misleading, or fraudulent experience or check-in data.

Violation of these rules may result in suspension of loyalty benefits, forfeiture of points, and legal action.

The Platform may offer a Living Legacy feature that creates AI-based digital representations. By creating a Living Legacy profile:

• You confirm you have the right to create such a representation for the named individual.
• You acknowledge this is a creative, memorial tool — not a factual record of the person's views.
• You understand AI responses may be inaccurate and should not be relied upon for legal, medical, or factual purposes.
• De Leville reserves the right to remove any Living Legacy profile that violates these Terms or applicable law.

Enterprise use of the Digital Soul platform is governed by a separate Data Processing Agreement (DPA) and commercial contract. If you represent a brand or enterprise, contact hello@deleville.co to obtain the appropriate agreements before onboarding.

The Platform is provided "as is" without warranties of any kind. We do not guarantee uninterrupted access, accuracy of blockchain data displays, or continuity of third-party services (Crossmint, Supabase, Resend, Polygon network).

To the fullest extent permitted by law, De Leville's total liability for any claim arising from your use of the Platform shall not exceed €100.

We are not liable for: loss of NFT access due to wallet or email loss, blockchain network failures, smart contract bugs outside our control, or market value fluctuations of NFTs.

These Terms are governed by the laws of Belgium. Any disputes shall be subject to the exclusive jurisdiction of the courts of Antwerp, Belgium, unless mandatory consumer protection law in your jurisdiction provides otherwise.

Questions about these Terms: legal@deleville.co

De Leville Atelier · Antwerp, Belgium